Omni-Channel Platform

Connected Omni-Channel
Multiple Solutions Single Platform

Connected omni-channel commerce.

Our cloud-based, single platform solution delivers a unified customer experience - from shopping to fulfillment - for retailers, distributors, manufacturers and 3rd Party Logistics (3PL) providers.

This platform was built based on deep expertise across the entire supply chain to help you compete in an omni-channel world. We understand the technology, omni-channel functionality and services that retailers need to enable any place/any time/anywhere fulfullment options.

The cornerstone of the platform is integration first, followed by business process object (BPO) solutions designed to methodically solve varied omni-channel complexities - to drive your business. There is no need to rip and replace legacy systems. Adoption is seamless and secure.

The next generation architecture enables easy data exchange with trading partners to optimize business intelligence and omni-channel processes. Time to value is fast. Leverage the entire platform, or specific components, to improve and promote commerce across your enterprise.

Seamless data exchange is key to better business intelligence, collaboration and service. As the foundation for this solution platform, we have a flexible, easy-to-use, integrated Trading Partner Management solution to ensure secure EDI or portal access between your business and it's trading partners.

  • Move documents faster and more efficiently
  • Connects seamlessly, easily and securely
  • Works across your extended network

Our OMS and centralized integration hub orchestrates your supply chain via a single platform solution for fulfillment that receives orders from various channels and, based on customized rules, appropriately routs them to create an optimal fulfillment workflow. Synchronize your omni-channel supply chain leveraging a single solution partner.

  • Differentiate order management and fulfillment methods
  • Orchestrate vendor relationships, shipment scheduling, tracking and reporting
  • Enable fulfill and ship from anywhere to meet consumer expectations

Offer more finished goods, ship directly to your customer and stock less inventory with our Fulfillment Execution service. Benefit with lower capital requirements, increased item assortment and improved service levels to your customers.

  • Expand item assortment and reduce inventory carrying costs
  • Improve customer satisfaction through increased inventory
  • Accelerate order routing based upon inventory position

Product Information Management (PIM) allows infinite sharing of items, groups and attributes between manufacturers, distributors and retailers. By managing information from a central location, you gain greater control over products across multiple buy and sell channels.

  • Integrate to disparate systems using the Integration Framework and push or pull data through a standard API
  • Use unlimited item attributes, sets and groups, then update a list with a single click
  • Improve your item search on your e-commerce platform by expanding the list of item attributes

By removing traditional Point of Sale (POS) barriers to the sale, and by creating unique an personal shopping experiences for customers, the Customer Engagement solution helps retailers convert today's demanding customers from in-store browsers to purchasers. The cloud-based, highly intuitive user-interface helps you:

  • Deliver exceptional customer service and foster more intimate, customer-focused relationships
  • Stay competitive with regular updates
  • Offer advanced POS services (merchant processing, mobile card payments, e-commerce websites)

Solution architects will align with your team to build your online store or strengthen your existing presence. Our tailored solutions integrate to manage all your retail needs - driving more traffic and boosting revenue via a superior experience on any device. We ensure e-commerce success via creative design, implementation and support from order capture to delivery.

  • Creative, strategic design management for your online presence
  • Enhance and widen an existing footprint
  • Advanced integration tools plug-in to drive business success
Customer Engagement Platform