But that doesn’t mean they’re happy about it. Nearly 60% of customers are willing to accept whatever security measures it takes to prevent fraud, according to new research.
November and December can be the two most profitable months for e-commerce companies, resulting in shipping volume increases and driving 30% more e-commerce revenue than any other time of year. The optimal customer experience is receiving your package on time and without damage. Learning important shipping tips can help reduce any negative customer experience.
Cybersecurity is in the news, thanks to the Equifax data breach and disclosures of the financial costs of the Petya malware attack that happened in June, but the risks posed by weak and outdated security measures are hardly new. For more than two decades, organizations have struggled to keep pace with rapidly evolving attack technologies.
Pizza Hut U.S. informed customers over the weekend that their payment card and contact information may have been compromised after cybercriminals breached its website. Emails sent out by the restaurant chain to affected individuals describe the incident as a “temporary security intrusion” on PizzaHut.com. According to the company, the hackers only had access to the site between the morning of October 1, 2017 through midday on October 2, 2017 for a total of roughly 28 hours.
While 90 percent of commerce may still be offline, 95 percent of the growth in retail is expected to come from digital (e-commerce + digitally influenced). And with asymmetric competition — whether big (Amazon, Walmart, etc.) or niche (Harry’s, Casper, Everlane, etc.) — benefiting from the law of accelerating returns, pursuing linear, incremental progress instead of step function change will get you killed in the long run.
The growing problem, which involves unauthorized ads appearing on retailer websites to steal clicks and revenue, is set to peak this holiday season, according to a new report.
Whether it’s designated photo-taking spots, featured attractions or creative hashtags, brands thrive when they merge mobile and physical experiences.
New approaches to big data analytics may help retailers make smarter decision about where to invest — and where not to.
Retail giants like Victoria’s Secret gobble up market share, but there’s still plenty of room for aggressive entrepreneurs to grow, writes Yandy.com CEO Thom Brodeur-Kazanjian.
Worldpay found that consumers are worried and skeptical about chatbots and voice assistants, especially where their payment information is concerned.
IBM is in the process of rolling out an exciting transformation of our eCommerce portfolio. This is the third blog in a series of posts that will formally introduce these advancements and review the architecture of the services from a technical point of view. In this blog, the author outlines the future of software platforms, the case for cognitive innovation, and how it’s a prerequisite to stay relevant in the market.
While the holiday shopping season may be over, there’s a strong chance that another wave of point-of-sale (POS) system attacks against retailers, hospitality organizations, and other companies are just around the corner. Experian’s recently released 2017 Data Breach Industry Forecast predicts a continued trend towards attacks against organizations who process cardholder data.
Small businesses may not consider themselves targets for cyber attacks due to their small size or the perception that they don’t have anything worth stealing. However, small businesses have valuable information cyber criminals seek, such as employee and customer records, bank account information and access to the business’s finances, and access to larger networks.
Retail marketing is hard! When you own an online store or an offline retail store, finding potential customers and convincing them to buy your products is an uphill task; unless you are Apple, of course. These days, for every retail business, it’s important to focus on social media marketing, email marketing, customer service and customer engagement.
From proprietor to buyer, marketer to staff manager, small and medium size retail business owners wear many hats and carry multiple titles. Managing day-to-day operations requires an immense amount of attention. When it comes to vetting new retail technologies designed to help make those tasks more efficient and less time intensive, retailers can get lost in what will actually help them accomplish their goals.
A few years ago, few people would have predicted that in 2017, customers would again see the value of shopping with independent businesses. Yet that’s exactly what’s happening. Since Generation Z prefers shopping with brands which seem authentic and Millennials love a brand which improves their community, there has never been a better environment for independent retailers to compete with big box stores. Numerous recent studies conclude that customers prefer to shop with indie retailers.
It was my pleasure to have two of my favorite people in retail on the show at the podcasting booth at SHOP.ORG this year. The Retail Doc Bob Phibbs and Retail Minded CEO Nicole Reyhle. They had some amazing and surprising thoughts and insights on Technology’s impact on Retail as we discussed everything from the current state of retail as they see it to the future of chatbots.
With the onslaught of the digital revolution, the nature of the retail industry has shifted. The days of simply walking into a store and making a purchase are seldom. Today’s shoppers, showroomers and webroomers, want higher transparency and more consumer options, making competition fiercer than ever. As a result, it is up to every retailer to adjust their business practices and utilize more up-to-date and effective marketing strategies.
Nicole Leinbach Reyhle is the Founder and Publisher of Retail Minded, the Co-Founder of the Independent Retailer Conference and a regular contributor to various publications. Additionally, Reyhle is the author of the book “Retail 101: The Guide to Managing and Marketing Your Retail Business” from McGraw-Hill and has been the spokesperson for Small Business Saturday from American Express since 2014. Follow Reyhle on Twitter at @RetailMinded. Less friction. More trust.
When you set out to open a small business itâ€™s always important to have your customer in mind. After all, your customer is who will define your successâ€¦ or dare I say it, failure. For Colorado-based Katie Neuman, this was the top factor she considered when opening her store The Gator Loft â€“ a baby boutique just south of Denver in Parker, Colorado.